Customer Experience Partners http://www.customerexperiencepartners.com/index.html Customer Experience Partners Thu, 12 Jan 2012 20:07:54 GMT en-us Trellix SiteBuilder 6.7.8 http://backend.userland.com/rss The "Dawn of a New Era". Really? http://www.customerexperiencepartners.com/2012.01.01_arch.html#1326397773338 http://www.customerexperiencepartners.com/2012.01.01_arch.html#1326397773338 Thu, 12 Jan 2012 20:07:51 GMT What do you think about NPS (Net Promoter Scoring)? http://www.customerexperiencepartners.com/2011.12.01_arch.html#1324656607765 http://www.customerexperiencepartners.com/2011.12.01_arch.html#1324656607765 Fri, 23 Dec 2011 16:13:11 GMT Why Coke Spends So Much on the Graphics on their Cans http://www.customerexperiencepartners.com/2011.11.01_arch.html#1321562621423 http://www.customerexperiencepartners.com/2011.11.01_arch.html#1321562621423 Thu, 17 Nov 2011 20:43:41 GMT How Much Is Groupon Worth To Investors? http://www.customerexperiencepartners.com/2011.10.01_arch.html#1317775659816 http://www.customerexperiencepartners.com/2011.10.01_arch.html#1317775659816 Wed, 05 Oct 2011 00:49:19 GMT Software That Manages the Customer Experience. REALLY? http://www.customerexperiencepartners.com/2011.09.01_arch.html#1315313643924 http://www.customerexperiencepartners.com/2011.09.01_arch.html#1315313643924 Tue, 06 Sep 2011 12:54:03 GMT Are loyalty cards the key to retail success? http://www.customerexperiencepartners.com/2011.07.01_arch.html#1311649221427 http://www.customerexperiencepartners.com/2011.07.01_arch.html#1311649221427 Tue, 26 Jul 2011 03:00:21 GMT Did Delta add staff or just move them? http://www.customerexperiencepartners.com/2011.07.01_arch.html#1309903163878 http://www.customerexperiencepartners.com/2011.07.01_arch.html#1309903163878 Wed, 13 Jul 2011 23:26:37 GMT Why Corporations Can't Seem To Improve the Customer Experience http://www.customerexperiencepartners.com/2011.06.01_arch.html#1308843673507 http://www.customerexperiencepartners.com/2011.06.01_arch.html#1308843673507 Thu, 23 Jun 2011 15:44:43 GMT Do You Need High Scoring Influencers or Everyday Advocates? http://www.customerexperiencepartners.com/2011.05.01_arch.html#1306253006034 http://www.customerexperiencepartners.com/2011.05.01_arch.html#1306253006034 Tue, 24 May 2011 16:03:26 GMT It's the Content Stupid http://www.customerexperiencepartners.com/2011.05.01_arch.html#1304524230716 http://www.customerexperiencepartners.com/2011.05.01_arch.html#1304524230716 Thu, 05 May 2011 00:52:12 GMT Will social media complaints lead to better customer service? http://www.customerexperiencepartners.com/2011.04.01_arch.html#1301690495439 http://www.customerexperiencepartners.com/2011.04.01_arch.html#1301690495439 Fri, 01 Apr 2011 20:41:35 GMT Don't forget the PRIVATE Social Media http://www.customerexperiencepartners.com/2011.03.01_arch.html#1299551634890 http://www.customerexperiencepartners.com/2011.03.01_arch.html#1299551634890 Tue, 08 Mar 2011 02:33:54 GMT The Sweet Smell of Success? http://www.customerexperiencepartners.com/2011.02.01_arch.html#1297783304858 http://www.customerexperiencepartners.com/2011.02.01_arch.html#1297783304858 Tue, 15 Feb 2011 15:21:44 GMT Comparing Brands' Customer Experience http://www.customerexperiencepartners.com/2011.01.01_arch.html#1296236100551 http://www.customerexperiencepartners.com/2011.01.01_arch.html#1296236100551 Fri, 28 Jan 2011 17:36:50 GMT Twitter can do that too? http://www.customerexperiencepartners.com/2010.12.01_arch.html#1293746328738 http://www.customerexperiencepartners.com/2010.12.01_arch.html#1293746328738 Thu, 30 Dec 2010 22:01:41 GMT The Price of Loyalty Points http://www.customerexperiencepartners.com/2010.12.01_arch.html#1292208935166 http://www.customerexperiencepartners.com/2010.12.01_arch.html#1292208935166 Mon, 13 Dec 2010 02:58:04 GMT If Customer Have the Right to Post Negative Reviews … http://www.customerexperiencepartners.com/2010.11.01_arch.html#1289525373118 http://www.customerexperiencepartners.com/2010.11.01_arch.html#1289525373118 Fri, 12 Nov 2010 01:29:33 GMT What's a Facebook fan worth? http://www.customerexperiencepartners.com/2010.10.01_arch.html#1287070553054 http://www.customerexperiencepartners.com/2010.10.01_arch.html#1287070553054 Mon, 08 Nov 2010 16:46:08 GMT How are your http://www.customerexperiencepartners.com/2010.09.01_arch.html#1284491138292 http://www.customerexperiencepartners.com/2010.09.01_arch.html#1284491138292 Fri, 12 Nov 2010 01:30:47 GMT Handling Negative Comments On Facebook, Twitter and blogs http://www.customerexperiencepartners.com/2010.08.01_arch.html#1282935058570 http://www.customerexperiencepartners.com/2010.08.01_arch.html#1282935058570 Fri, 12 Nov 2010 01:32:03 GMT Online Community Can Create Advocacy – But Not For Free http://www.customerexperiencepartners.com/2010.07.01_arch.html#1280246055432 http://www.customerexperiencepartners.com/2010.07.01_arch.html#1280246055432 Tue, 27 Jul 2010 15:54:15 GMT